Emerson Ecologics takes our commitment to quality very seriously and we go to great lengths to ensure that we only carry the highest quality products. As an NSF International® registered and cGMP compliant company, we do not resell returned items—so our customers can be confident that every product purchased from Emerson has been kept under the proper conditions at all times.
Occasionally a product may not meet expectations. Most products are eligible for return credit within 30 days; however, heat sensitive and perishable items are not eligible for return credit. Products must be unopened and unmarked. To be credited for a return, please call 800.654.4432 for a return authorization number; please note, the customer is responsible for any return shipping cost. All returns (excluding those that are due to an error on Emerson’s part) are subject to a 25% returns processing fee, due to the fact that we do not resell the product.
Additionally, Emerson places a maximum $1,000 return limit on any order. We will not accept returns due to a customer's inability to sell product due to lack of compliance with a brand's minimum advertised pricing policy or internet reselling restriction.
*Emerson Ecologics' Return Policy may not apply to internet resellers. Any internet reseller may not be eligible for any return.