Q: How do I log in to the website?
A: The login for the website is your email address and password. Please note the password is case sensitive and must contain at least one capital letter, number, and special character.
Q: Why can’t I log in with my email address?
A: We may have a different email address on file for your account. Please contact Customer Support for further assistance at 800.654.4432.
Q: How do I change my password?
A: Once logged in, click My Account > Account Info. This will take you to "Change Primary Account Info" and there is an option to edit your password here.
Q: Why can’t I log in with my password?
A: Please verify the entry of the password information, as passwords are case-sensitive. If the information has been verified, please use the “Forgot Your Password” link to receive a temporary password.
Q: Why can’t I log in with the temporary password that was emailed to me?
A: Please verify the entry of the password information, as this field is case-sensitive. You can use the copy and paste function to ensure the information is being entered accurately. Make sure there aren't any additional spaces. Please contact Customer Support if you are still unable to log in.
Q: What is my Customer ID?
A: Your Customer ID is the number you provide Customer Support for telephone orders. This information is available on invoices and it can also be located by viewing your past orders online. To view past orders click My Account > My Orders > then click on an order number.